The best way to contact us is via email. We usually answer email within a day unless we are travelling, in which case it depends on our access to the internet.
Contacts by phone are best made in the evening or weekends. Prearrangement by email is good when practical. If you need to talk on the phone note that this business is part time and during weekday working hours I may not be able to take your call. We are in the USA Pacific daylight savings time zone.
If you correspond with us, or make an order, Please make sure that you accept incoming email from akbeng.com, and check in your spam folder for replies just in case. Paypal sends an email to you at the time of order, plus we usually send another confirmation email within a few days. When the order ships another email is sent by UPS or PayPal. If there are questions or delays extra emails are dispatched. Please watch for them. If we cannot establish communications via email or other means we may have no option but to cancel and refund your order.
Email is not perfect. Occasionally emails get lost. Try again if your email was not responded to within a few days. We are occasionally out of town for a few days.